You have 14 days from the date of purchase to request a refund, provided the software has not been accessed or activated. Once you log in and start using the platform, the standard digital content exception applies and refunds are at our discretion. Subscriptions renew automatically — cancel before the renewal date to stop future charges. No refund is given for unused portions of a billing cycle. Contact [email protected] for any billing query.
The 14-day refund window
Broadable offers a 14-day refund window on all purchases. If you are not satisfied with your purchase, you may submit a refund request within 14 days of the original transaction date.
Refund requests must be submitted by emailing [email protected] with the subject line "Refund Request" and your transaction reference number. Requests submitted after 14 days from the purchase date will not be processed.
Approved refunds are returned to the original payment method used at the time of purchase. You will not incur any fees as a result of a refund. Refunds are processed within 5 business days of approval, though your bank or payment provider may take additional time to post the credit.
Digital content and access exception
Broadable products are digital software services that are made available immediately upon purchase. In accordance with standard digital content consumer law, once you have logged in, accessed, downloaded, or otherwise begun using any Broadable product, the following applies:
Subscription billing and cancellation
Broadable CRM, Broadable Tasks, and Broadable Feeds are available on monthly or annual subscription plans. Subscriptions renew automatically at the end of each billing period.
Free trial and first-cycle billing
Broadable CRM includes a 14-day free trial. No charge is made during the trial. If you cancel before the trial ends, you will not be charged at all. If you do not cancel, your first subscription payment is processed on day 15. The 14-day refund window applies from that first payment date, subject to the digital content access condition in Section 2.
One-time purchases and lifetime access
Broadable Proof is available as a one-time lifetime purchase. The same 14-day refund window applies from the date of purchase, subject to the digital content access condition in Section 2.
How to request a refund
To submit a refund request, email us at [email protected] within 14 days of your purchase date. Include the following:
- Your full name and the email address used at purchase.
- Your transaction or order reference number (found in your purchase receipt).
- The product you purchased and the date of purchase.
- Confirmation that you have not accessed or activated the software (where applicable).
We will acknowledge your request within 1 business day and confirm whether your refund has been approved. Approved refunds are processed within 5 business days. Refunds are returned to the original payment method only.
Paddle-processed refunds
For purchases processed through Paddle, Paddle acts as the Merchant of Record. This means Paddle is the seller of record on your transaction and handles refund processing directly under their own consumer terms.
For full details on Paddle's consumer terms and refund process, visit paddle.com/legal/invoiced-consumer-terms.
How to cancel your subscription
Cancelling your subscription stops future billing. You keep access until the end of your current paid period. Cancellation can be completed in two ways:
Failed payments and billing errors
Failed subscription renewals
If a renewal payment fails, we will notify you immediately by email and retry the payment up to 3 times over 7 days. Your account remains active during the retry window. If all retries fail, your account will be suspended until the outstanding balance is settled. Update your payment method in account settings or contact [email protected] to resolve.
Verified billing errors
If you believe you have been charged an incorrect amount or charged twice for the same period, email [email protected] with your transaction reference and details. We will investigate and resolve verified billing errors promptly, including a refund of any amount incorrectly charged.
Questions about your bill
For any billing query, refund request, or cancellation, reach out before taking any other action. We respond fast and handle all requests fairly.
Billing and refund requests: [email protected]
Subject line: Refund Request or Billing Query
Response time: within 1 business day.
This Refund Policy is part of and should be read together with our Terms of Service and Privacy Policy. For purchases processed by Paddle, Paddle's consumer terms also apply and are available at paddle.com/legal/invoiced-consumer-terms.