Terms written for real people, not just lawyers.

Acceptance of these Terms

These Terms of Service ("Terms") form a legally binding agreement between you ("User," "you," or "your") and CodEye Technologies Pvt Ltd, trading as Broadable ("Broadable," "we," "us," or "our"), a company incorporated under the laws of India.

By creating an account, starting a free trial, completing a purchase, or otherwise accessing or using any Broadable product or service, including Broadable CRM, Broadable Tasks, Broadable Proof, Broadable Feeds, or any future product offered under the Broadable brand (collectively, the "Services"), you confirm that:

• You have read these Terms in full and understand what you are agreeing to.
• You are at least 18 years of age, or the age of legal majority in your jurisdiction, whichever is higher.
• You have the legal authority to bind yourself or the business entity you represent to these Terms.
• You agree to our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference.

If you do not agree to these Terms, you must not access or use any part of the Services.

Description of our Services

Broadable is a software ecosystem offering the following products. Your use of each product is governed by these shared Terms. Where a specific product has additional terms, those will be presented at the point of purchase and incorporated by reference.

We reserve the right to introduce new products, modify existing features, or discontinue any service. Where we make changes that materially reduce core functionality of a paid service, we will provide at least 30 days advance notice to affected users by email.

Your account and responsibilities

To access any Broadable product, you must create an account by providing accurate, complete, and current information. You agree to keep this information up to date throughout your use of the Services.

Account security

• You are solely responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account, whether or not authorised by you.
• You must notify us immediately at [email protected] if you suspect any unauthorised access to or use of your account.
• You must not share your account credentials with individuals outside your organisation or team.

Account eligibility

• One account per individual or business entity. Creating duplicate accounts to circumvent a suspension, trial limitation, or access restriction is not permitted.
• Accounts registered with false or misleading information may be suspended or permanently terminated without notice.
• You may invite team members to your account according to the limits of your plan. All invited members are bound by these Terms.

Free trial and access

Broadable CRM offers a 14-day free trial to new users. Other Broadable products may offer trial periods at our discretion, which will be communicated clearly at sign-up.

How the trial works

We send a reminder email before your trial ends. It is your responsibility to cancel your account before your trial expires if you do not wish to be charged. We do not issue refunds for charges incurred because a trial was not cancelled in time.

Payments, billing and pricing

Pricing models

Broadable products are offered under different pricing structures depending on the product:

• Subscription (Broadable CRM, Broadable Tasks, Broadable Feeds): Billed monthly or annually at the rate displayed at the time of purchase. Your subscription renews automatically at the end of each billing cycle unless cancelled before the renewal date.
• One-time purchase (Broadable Proof): A single payment grants lifetime access. There are no recurring charges. Pricing is fixed at the time of your purchase.

Payment processing

All payments are processed securely by our authorised payment partners. By completing a purchase or activating a subscription, you also agree to the terms of the applicable payment processor:

Taxes

Prices displayed may or may not include applicable taxes (GST, VAT, sales tax, or similar) depending on your country of residence. The applicable payment processor calculates and collects taxes automatically. The final amount charged will be shown clearly before you confirm any payment.

Price changes

We reserve the right to change our pricing for new subscriptions at any time. Existing subscribers will receive at least 30 days advance notice by email before any price change takes effect on their account. You may cancel before the new price takes effect if you do not agree to the revised pricing. One-time purchasers of Broadable Proof are not affected by any future price changes.

Cancellation and no-refund policy

We do not offer refunds. All subscription payments and one-time purchases are final. However, we make it easy to avoid unwanted charges by giving you full control of your account before any billing occurs.

How to avoid being charged

How to cancel

You can cancel your subscription at any time from your account settings under Billing, or by emailing [email protected] with your account email. We will confirm your cancellation within one business day.

Acceptable use policy

You agree to use Broadable services only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the Services. The following uses are expressly permitted or prohibited:

Violation of this policy may result in immediate suspension or permanent termination of your account without prior notice and without a refund. We reserve the right to report violations to relevant law enforcement authorities.

Your content and data ownership

You retain full ownership of all content, data, leads, customer information, testimonials, funnels, email sequences, media files, and other materials you create, upload, or collect through any Broadable product ("Your Content"). We make no claim to ownership of Your Content.

By using the Services, you grant us a limited, non-exclusive, royalty-free licence to host, store, process, transmit, and display Your Content solely for the purpose of operating and delivering the Services to you. This licence ends when you delete Your Content or close your account.

Your responsibilities

• You represent and warrant that you own or have the rights to all content you upload or use within the Services.
• If Your Content includes personal data of third parties (such as customer names, email addresses, or testimonial submissions), you are responsible for having a lawful basis for processing that data under applicable law, including the Information Technology Act 2000 and IT (Amendment) Act 2008 of India, as well as any applicable data protection laws in your jurisdiction.
• You are responsible for maintaining a compliant privacy notice on any page, funnel, or form where you collect data through Broadable tools.
• You must not upload content that infringes any third-party intellectual property right, including copyrighted material, trademarks, or protected images.

Data portability and deletion

You may export your content and data at any time from your account dashboard in standard formats (CSV, JSON, or as otherwise available). If you close your account, we will retain your data for 30 days to allow final export, after which it will be permanently and irreversibly deleted in accordance with our Privacy Policy. You may request immediate deletion by emailing [email protected].

Intellectual property

The Broadable platform and all its products, including all software, code, interfaces, design, visual assets, algorithms, documentation, templates, and content created by us (collectively, "Our IP"), are and remain the exclusive intellectual property of CodEye Technologies Pvt Ltd and are protected under applicable copyright, trademark, and intellectual property laws of India and internationally.

The names "Broadable™", "Broadable CRM", "Broadable Tasks", "Broadable Proof", "Broadable Feeds", and associated logos, marks, and product names are registered or unregistered trademarks of CodEye Technologies Pvt Ltd. You may not use these names, marks, or logos in any marketing, partnership, or public-facing material without our prior written permission.

What you may and may not do

Feedback licence

If you provide us with suggestions, feature requests, or feedback about any Broadable product ("Feedback"), you grant us a royalty-free, worldwide, perpetual, irrevocable licence to use that Feedback for any purpose, including product development, without any obligation to compensate or credit you. We are not obliged to act on any Feedback.

Termination and suspension

Termination by you

You may close your Broadable account at any time by navigating to your account settings or by emailing [email protected]. Closing your account ends your access to the Services at the end of your current billing cycle (for subscriptions) or immediately (for free trials and one-time purchases). No refunds are issued upon account closure.

Termination or suspension by us

We may suspend or terminate your access to any or all Broadable Services immediately and without prior notice if:

• You breach any material provision of these Terms, including the Acceptable Use Policy in Section 7.
• We are required to do so by applicable law, a court order, or a request from a payment processor or financial institution.
• Your account shows signs of fraudulent activity, abuse, or activity that poses a risk to our platform, infrastructure, or other users.
• You initiate a chargeback with your bank or card provider without first contacting us at [email protected].
• You provide false information during account registration or at any point during your use of the Services.

In cases of termination for cause, no refunds will be issued. We will notify you of any suspension or termination by email, including the reason, unless prohibited from doing so by law.

Effect of termination

Upon termination of your account, your licence to use the Services is immediately revoked. Your data will be retained for 30 days to allow export, then permanently deleted. All provisions of these Terms that by their nature should survive termination will do so, including intellectual property rights, disclaimers, limitations of liability, and governing law.

Warranties, disclaimers and limitation of liability

Service provided as is

The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or free from security vulnerabilities.

What we are not liable for

Aggregate liability cap

In all cases, our total aggregate liability to you for any claims arising under or related to these Terms shall not exceed the total amount you paid us in the 12 months preceding the event giving rise to the claim, or the equivalent of INR 10,000 (approximately USD 120), whichever is greater.

Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from or related to these Terms, your account, or your use of the Services shall be subject to the exclusive jurisdiction of the courts located in India.

Informal resolution first

Before initiating any formal legal proceeding, you agree to attempt to resolve the dispute informally by contacting us at [email protected] with a written description of the issue and the remedy you are seeking. We will make good-faith efforts to resolve the dispute within 30 days of receiving your notice. If the dispute cannot be resolved informally within that period, either party may pursue formal legal proceedings.

International users

The Services are operated from India. If you access the Services from outside India, you are responsible for compliance with local laws applicable to your use. Nothing in these Terms limits any rights you hold under mandatory consumer protection laws in your country of residence that cannot be waived by contract.

Changes to these Terms

We reserve the right to update or modify these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Send an email notification to all registered account holders at least 30 days before the updated Terms take effect.
• Post a clear notice within the Broadable dashboard for active users.

Your continued use of any Broadable Service after the effective date of updated Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must cancel your account before the new Terms take effect.

For minor, non-material changes such as clarifications, grammar corrections, or updates to contact information, we may update the Terms without prior notice. We encourage you to review these Terms periodically.

Contact and legal notices

For all legal queries, formal notices, account disputes, or questions about your rights and obligations under these Terms, contact us at:

These Terms of Service, together with our Privacy Policy, Cookie Policy, and any product-specific additional terms, constitute the entire agreement between you and CodEye Technologies Pvt Ltd with respect to your use of the Broadable ecosystem. If any provision of these Terms is found to be unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision will not be considered a waiver of those rights.