We back our product with a 30-day money-back guarantee.
If Proof doesn't deliver what we promise within your first 30 days, we'll refund every penny. No hoops. No interrogation. Just a fair deal, because that's how we'd want to be treated.
30-Day Money-Back Guarantee
Purchase with confidence. Full refund within 30 days. No questions asked.
This policy was last updated on 1 January 2025. It applies to all purchases made at proof.broadable.com.
Our Commitment
The 30-day money-back guarantee
We built Proof by Broadable™ to genuinely change the way businesses collect and display social proof. We believe in what we've made and we want you to be able to believe in it too, without any financial risk.
That's why every purchase of Proof comes with a 30-day money-back guarantee. If you purchase Proof and, for any reason, you are not satisfied with the product within 30 calendar days of your purchase date, we will refund your payment in full.
Your purchase is protected for 30 days
Email us at [email protected] within 30 days of your purchase date. Tell us what happened. We'll process your full refund. No interrogation, no penalties, no hard feelings. Your $100 comes back to you.
We don't ask for "proof of failure," screenshots of your dashboard, or a usage threshold before you're eligible. We trust that if you're asking for a refund, you have a legitimate reason and we respect that.
Eligibility
What is and isn't covered
Our refund policy is intentionally simple and generous. Here's a clear breakdown of when refunds apply and when they don't.
Eligible for a refund
Requested within 30 calendar days of your original purchase date
You purchased directly at proof.broadable.com
You are the original account holder who made the purchase
Any reason: dissatisfied with features, changed business direction, product not a fit, or simply changed your mind
Technical issues that our support team was unable to resolve within a reasonable timeframe
Not eligible for a refund
Requests made after 30 calendar days from the purchase date
Purchases made through third-party resellers, affiliate partners, or promotional bundles (refer to the seller's terms)
Accounts suspended or terminated due to a violation of our Terms of Service
Requests submitted by someone other than the original purchasing account holder
Chargebacks or disputes filed directly with your bank or payment provider without first contacting us
If you're unsure whether your situation qualifies, email us at [email protected] before filing a chargeback. We'd much rather resolve this directly and quickly than go through a payment dispute process.
Process
How to request your refund
We've made the refund process as friction-free as the product itself. No forms to fill, no screenshots required, no lengthy back-and-forth. Here's exactly what to do:
Use the email address associated with your Proof account. Write "Refund Request" in the subject line, which flags it immediately for our team and speeds up processing.
2
Tell us your purchase details
Include your full name and the email address used at checkout. Your order receipt number (from the Paddle confirmation email) is helpful but not mandatory; we can look it up from your email address.
3
Optionally, share your reason
You don't have to explain yourself; we'll process the refund either way within the 30-day window. But if you're willing to share why Proof didn't work for you, that feedback directly shapes how we improve the product. We genuinely read every response.
4
We confirm and process your refund
Our team will confirm your refund request within 1 business day and initiate the return via Paddle, our payment processor. You'll receive a confirmation email from us and a separate notification from Paddle once the refund is issued.
That's it. Four steps. No call required. No approval committee. We process refunds the same way we'd want one processed if we were on the other side of the transaction.
Timeline
Processing times & what to expect
Once you submit your refund request, here's the timeline you can expect from us:
Within 1 business day: Confirmation
We'll reply to your email confirming we've received your refund request and verifying it meets the 30-day eligibility window.
Within 5 business days: Refund issued
We initiate the refund through Paddle, our payment processor. You'll receive a Paddle notification email confirming the refund has been submitted to your original payment method.
5–10 business days: Funds appear in your account
Depending on your bank or card issuer, the refunded amount will typically appear in your account within 5–10 business days after Paddle processes the refund. Paddle submits the refund immediately upon our instruction; the time for funds to appear varies by bank and card network. Some institutions are faster; others may take up to one full billing cycle.
All payments are processed by Paddle (our Merchant of Record). Paddle handles billing, tax compliance, and payment processing on behalf of Proof by Broadable™. Your card information is held securely by Paddle and is not stored on our servers. Refunds are returned directly to the original payment method used at checkout and cannot be redirected to a different card, bank account, or currency.
If you believe your refund is taking longer than expected, please check with your card issuer before contacting us, processing times vary by financial institution and are outside our control once the refund is issued.
Common Questions
Questions about our refund policy
Here are the questions we get most often about refunds, answered straight.
No. We ask that you share your reason because the feedback is valuable to us, but it's completely optional. If you request a refund within 30 days of purchase, we will process it regardless. The only thing we need is your name and the email address used at checkout.
Usage doesn't affect your eligibility. Our guarantee isn't conditional on how much or how little you've used the product. If you're within the 30-day window and purchased directly from us, you're eligible. We believe a tool should earn its place in your business, not kept by a usage lock.
The 30-day window is a firm policy limit. Outside of this window, we're unable to offer a refund under our standard policy. However, if you experienced a significant technical issue that we were unable to resolve, please still reach out to [email protected]; we review exceptional circumstances on a case-by-case basis.
Yes. Upon processing a refund, access to your Proof account, including all collected testimonials, workspaces, and data, will be revoked. We strongly recommend exporting any testimonials or data you wish to keep before submitting your refund request. Your data remains available for 7 days after your refund is confirmed, after which it is permanently deleted per our Privacy Policy.
Yes, you are welcome to repurchase Proof at any time. Note that any future purchase will begin a new 30-day eligibility window from that new purchase date. If you repurchase after the introductory pricing period has ended, the new price will apply. We recommend reaching out to us before repurchasing; we may be able to help troubleshoot whatever caused you to seek a refund in the first place.
If you file a chargeback with your bank or payment provider before contacting us, your account will be immediately suspended pending the outcome of the dispute. We strongly encourage you to email us first; we process legitimate refunds within 5 business days through Paddle, which is almost always faster than a chargeback resolution. Because Paddle acts as the Merchant of Record, chargeback disputes are handled by Paddle on our behalf. Chargebacks that are subsequently reversed do not restore your account automatically; please contact our support team to discuss account reinstatement.
Yes. Our 30-day money-back guarantee applies globally to all purchases made at proof.broadable.com, regardless of the country of purchase. In some jurisdictions (including the EU and UK), applicable consumer protection laws may provide statutory refund rights that are broader than our policy; in those cases, the applicable legal rights always take precedence.
Get in Touch
Still have questions?
If anything about this policy is unclear, or if your situation isn't covered by what's written above, please reach out directly. We're a small team and we genuinely respond to every support email, usually within a few hours during business days (IST, Monday–Friday).
Contact our support team
For refund requests, billing questions, or anything else. We're here. Subject line: "Refund Request" moves your email to the front of the queue.
This Refund Policy forms part of our Terms of Service. By purchasing Proof by Broadable™, you agree to the terms set out in this policy. We reserve the right to update this policy at any time; changes will be reflected on this page with an updated "Last updated" date. Continued use of the product after a policy update constitutes acceptance of the revised terms. For historical versions of this policy, contact [email protected].
30-Day Refund Policy · One-Time Purchase · Try With Clarity
Buy Proof without wondering
what happens if it is not the right fit.
The point of this policy is simple: give serious buyers enough confidence to try Proof properly, while keeping the process fair and straightforward for everyone.
This page is a plain-language policy summary for Proof by Broadable™ and should be read together with any other applicable legal terms Broadable publishes for the product. By purchasing you agree to our Terms of Service and this Refund Policy.